If you head to the book now section, select the date you are wanting to visit Seal’s Cove, select the drop down relevant to the booking (Soft Play, Climbing or Parties), the availability will be shown for the sessions/parties, and you should be able to book from here.

We have free parking at the front and the back of the building for our customers to use.

We do recommend booking especially on the weekends and school holiday times as our soft play has a limited capacity for fire regulations, and we cannot guarantee entry to walk-ins.

If you have made an error in your booking, please contact us as soon as possible and we can help amend it subject to availability.

You are able to check our availability by going to the book now section of the website as if you were going to book, and selecting the relevant drop down, the sessions will have the number of available spaces or will say if we have sold out of tickets.

A refund can only be processed 7 days or more before the date of the booking, if unable to attend a booking due to illness we would be more than happy to move your booking to another day.

If you have won a raffle prize or have a fully stamped loyalty card, you will just have to book the people (children/adults) you need to pay for on our website and then call us up or send us an email with your booking ID, date you are attending and what you are needing to add on to your booking and we will amend the booking. Just remember to bring in the voucher or loyalty card on the day you are attending and hand it into Reception.

Only food and drink purchased at our cafe can be brought and consumed on the premises. Birthday Parties booked using our Party Package may bring a birthday cake, however, if you haven’t booked a party with us we cannot allow birthday cakes to be brought in. If you have any concerns about allergies you can give us a call, or an email and we can help.

If you head to the Book Now section, select any date , select the Gift Vouchers drop down, select the gift voucher you want to purchase, and you will be able to book vouchers from here. They are then sent via email for you to keep on your phone, print or email to someone else as a gift! 

To use the gift voucher, select the date you want to come to Seal’s Cove, select the tickets and head to the checkout where you can then input the gift card number.

You can purchase memberships from the Book Now section of our website, select the relevant drop down (Climbing or Soft Play) and there will be a membership drop down, from here select the appropriate membership and book from there. The memberships with be activated as soon as payment has gone through. We do recommend booking using your membership for sessions due to our limited capacity as we cannot guarantee entry if the session is fully booked.

If you haven’t received a booking confirmation email, please get in contact with us via email or calling and we can check if your booking has gone through.  You may have just typed your email incorrectly!  

Our Reef Soft Play has an age restriction of 12 years and under or a height of 155cm/1.55m. Our Jurassic Ridge Climbing Centre climbers need to be 5 years or older.

We recommend wearing clothes that cover all limbs, clean trainers and not to wear hoodies with toggles.

Make sure that children have socks on, if they are wanting to go down the death slide / other slides we recommend that children have all limbs covered and make sure that clothing doesn’t contain a high % of nylon to avoid any potential friction burns. Socks and leggings can be purchased from Reception if required.