Accessibility

Introduction

Seal’s Cove aims to be a place where everyone is welcome and able to participate no matter what their ability. There are areas of the venue however that may not be fully accessible to all guests to use independently.

We hope the following information will make your visit to us more comfortable and enable you to book the most appropriate sessions for your ability.

Arrival & Car Parking Facilities:

• Car parking at Seal’s Cove is free, please use allotted spaces. Please be aware parking is limited. If our parking is full please park respectfully to the other businesses in the immediate area.
• There are a number of Accessible parking spaces at the front of the building.
• The walk to Seal’s Cove is via a pedestrianised route running from West Bay along the river.
• There is level tarmac access from our parking areas to our front door. We do have seasonal overflow parking on a small grass paddock underlined with runner matting.

Public Areas – WC:

• There are the following Washrooms on site; Male, Female and Accessible, they are located within the building on the ground floor, and first floor. The Accessible toilet has facilities for people with limited mobility and baby changing facilities.
• Doors are side-hinged. The ground floor accessible washroom has grab-rails and ‘twin’ toilets suitable for both adult and child.
• Hand-washing facilities in the accessible washroom are designed for ease of use with limited mobility.

Soft Play & Jurassic Ridge:

• It is the responsibility of supervising adults to deem the suitability of our play equipment for the needs and capabilities of their children.
• The Crow’s Nest Room is upstairs so guests will need to be comfortable using the stairs to enjoy the area as it does not have a lift.
• Climbing at Jurassic Ridge requires a level of physical fitness; however, we do have a variety of routes designed from starter level to expert Olympic standards. Our instructors are well trained in working with all abilities – please consider a quieter session if you are unsure of a group session environment, speak to a member of the team before booking and we can advise you of the most suitable session available.
• Our auto-belay routes are designed to encourage confidence in independent climbing – the automatic belay device takes up the slack as you climb, negating the need for a belayer on the ground. When the climber reaches the top or falls, the device automatically catches the climber and slowly lowers them to the ground.

Additional Information:

• Guide dogs and assistance dogs are welcome.
• No smoking or vaping in the building or grounds of Seal’s Cove.
• Fire points are clearly labelled. We operate a refuge area for first floor fire evacuation.
• On site there will always be at least one member of staff who is trained in first aid.
• All staff hold relevant qualifications and undertake site specific training.